Terms and Conditions

SECTION 1

1. Acceptance of Terms & Website Use

These Terms and Conditions govern your access to and use of the Custom X Leather website and all preliminary wholesale inquiries, quotation requests, and commercial correspondence initiated through our digital channels.

By accessing this website, requesting product details, or submitting inquiry forms, you acknowledge that you are acting as a commercial buyer, business entity, brand representative, or retail sourcer seeking B2B custom manufacturing services.

SECTION 2

2. Product Catalog, Imagery & Descriptive Details

Our online catalog displays custom leather bags, duffels, wallets, accessories, and bespoke samples previously developed or prototyped in our facilities. While we make every effort to display dimensions, colors, and features accurately:

• Digital photographs, screen color calibrations, and lighting conditions may slightly alter the visual representation of leather textures and hardware finishes.
• All published dimensions, weight metrics, capacity estimates, and technical specifications are indicative reference baselines subject to adjustment during sample engineering.
• We reserve the right to refine construction details, internal reinforcements, or lining materials to enhance durability in collaboration with the buyer.

SECTION 3

3. Natural Leather Characteristics & Material Variations

Genuine leather is a natural, organic material that inherently possesses individual markings and characteristics that reflect its authenticity:

• Natural Variations: Subtle variations in grain texture, natural growth marks, pore distribution, and shade nuances across hides are recognized hallmarks of authentic leather and do not constitute manufacturing defects.
• Dye Lots & Tanning: Vegetable-tanned and chrome-tanned leathers processed across different tanning drums may display minute tone variances within standard commercial color-fastness tolerances.
• Material Specifications: The exact hide grade (full-grain, top-grain, nubuck, pull-up, suede, or customized embossed leather) is agreed upon in the technical specification sheet before bulk cutting begins.

SECTION 4

4. Quotations, Pricing & Validity Periods

Because custom leather goods manufacturing involves project-specific variables (leather grades, hardware alloys, embossing dies, and order volume):

• Website pricing is quote-based and customized for each client project.
• Formal quotations issued in writing are valid for the timeframe specified in the quote (typically 30 calendar days), due to fluctuations in raw hide and currency exchange markets.
• Quotations exclude international shipping, customs duties, destination import taxes, or specialized third-party lab testing unless expressly specified in writing.

SECTION 5

5. Custom Orders, OEM Development & Sample Approvals

Pre-production sampling is an essential milestone in our manufacturing workflow:

• Sampling Stage: We develop functional prototypes to allow buyers to evaluate pattern fit, leather hand-feel, stitch density, zipper glide, and brand embossing.
• Sample Development Fees: Prototyping costs and custom mold/die fees are quoted prior to sample production and may be credited towards qualifying bulk orders as agreed.
• Approval Requirement: Bulk production commences only after the buyer provides written approval (or countersigned approval of the physical sample / golden sample).

SECTION 6

6. Client Trademarks, Logos & Intellectual Property

We respect the intellectual property of our brand partners and maintain stringent confidentiality standards:

• Client IP Ownership: Clients retain full, exclusive ownership of all logos, brand trademarks, copyrighted artwork, and proprietary tech-pack designs provided to us.
• Authorized Use: You warrant that you possess the lawful right or trademark registration to utilize any logos, monograms, or brand assets requested for embossing, printing, or metal hardware casting.
• Confidentiality Assurance: We do not re-sell, distribute, or publicly exhibit custom-branded private-label items without the client’s explicit written consent. Non-Disclosure Agreements (NDAs) are routinely executed upon request.

SECTION 7

7. Production, Minimum Order Quantities (MOQ) & Lead Times

Each manufacturing project operates under agreed commercial parameters:

• Minimum Order Quantities (MOQ): MOQs vary by product category, leather tanning minimums, and custom hardware mold requirements, and are clearly stated in your formal quotation.
• Production Lead Times: Production timelines start from the date of final sample approval and receipt of the agreed production deposit. Lead times may adjust for large batch sizes or custom-milled hardware.
• Quality Control Checks: Products undergo in-line stitching inspection, edge-paint curing checks, stress testing, and final packaging review prior to consignment dispatch.

SECTION 8

8. Shipping, Export Terms & Documentation

We coordinate global logistics and export consignments according to International Commercial Terms (Incoterms):

• Standard terms include FOB, CIF, or EXW, confirmed on the commercial invoice.
• Export documentation—including Commercial Invoices, Packing Lists, Certificates of Origin, and Air Waybills / Bills of Lading—is prepared in accordance with export regulations.
• Customs clearance, destination import tariffs, VAT, and local inland transit at the destination country remain the responsibility of the importing party unless DDP terms are expressly contracted.

SECTION 9

9. Quality Inspection, Claims & Defect Reporting

We stand behind the craftsmanship and construction integrity of our leather goods:

• Buyer Inspection Window: Buyers are expected to inspect received shipments within fourteen (14) business days of physical cargo delivery.
• Defect Claims: In the unlikely event that items fail to conform to the approved golden sample or agreed technical specification, claims accompanied by photographic documentation and batch numbers must be reported in writing within the inspection window.
• Resolution Process: Validated non-conforming items will be remanufactured, replaced, or credited in accordance with mutual agreement. Natural leather variations or damage resulting from improper storage, misuse, or transit mishandling are excluded.

SECTION 10

10. Inquiries & Commercial Discussions

To discuss customized terms, request a Non-Disclosure Agreement (NDA), or review order parameters for an upcoming project, please contact our team: