Privacy Policy

SECTION 1

1. Introduction & Scope

Welcome to Custom X Leather. We operate this B2B website to present our leather goods manufacturing capabilities, facilitate wholesale and OEM inquiries, and establish commercial supply partnerships with international brands, wholesalers, and retailers.

This Privacy Policy explains our practices regarding the collection, handling, and security of information provided by visitors and prospective buyers when browsing our website, requesting quotations, or communicating with our workshop.

SECTION 2

2. Information We Collect

We collect information you voluntarily provide to us when submitting inquiries, requesting quotes, or corresponding with our production team:

• Contact Details: Name, business email address, phone number, WhatsApp number, and company name.
• Project & Technical Requirements: Product type, target quantities, reference images, technical drawings, material preferences, dimensions, custom branding requirements, target delivery windows, and destination markets.
• Correspondence Records: Records and copies of your communications with our representatives, including email threads, sample feedback, and quotation history.
• Technical & Log Data: Basic server logs including IP address, browser type, operating system, and pages visited to ensure website security, prevent spam, and maintain site performance.

SECTION 3

3. How We Use Collected Information

Information collected through this website is used strictly for legitimate commercial purposes associated with custom leather goods manufacturing:

• Quotation & Feasibility Evaluation: To calculate minimum order quantities (MOQ), material costs, production lead times, and deliver formal price quotations.
• Sample Development & Prototyping: To review buyer design briefs, create pre-production samples, and confirm production specifications.
• Client Communications: To respond to your questions, provide project updates, and discuss technical options.
• Export & Logistics Planning: To estimate freight routes, customs documentation needs, and packaging requirements for export destinations.
• Security & Fraud Prevention: To protect our platform from automated spam, security breaches, and fraudulent inquiries.

SECTION 4

4. Cookies & Tracking Technologies

Our website utilizes standard technical cookies and local storage tokens necessary for core site functionality:

• Essential Cookies: Session tokens and CSRF security tokens required to submit inquiry forms securely and maintain website stability.
• Preference Storage: Lightweight browser settings, such as media player preferences or navigation states.
• Analytics (If Enabled): Aggregated, non-personally identifiable metrics on page visits to assess which product categories interest international buyers.

You can configure your browser to block or alert you about cookies. Disabling cookies may affect the submission of inquiry forms.

SECTION 5

5. Data Protection, Security & Retention

We maintain appropriate physical, electronic, and procedural safeguards to protect your project information and trade inquiries:

• Encrypted Transport: All data transmitted between your browser and our servers is protected using Secure Socket Layer (HTTPS/TLS) encryption.
• Restricted Access: Inquiries are accessible solely by authorized personnel involved in estimating, customer service, and production management.
• Confidential Design Protection: Proprietary client designs, tech packs, and brand logos shared with us are treated as strictly confidential commercial information.
• Data Retention: We retain inquiry and communication records for the duration needed to fulfill quotation requests, maintain commercial relationships, or satisfy statutory recordkeeping requirements.

SECTION 6

6. Third-Party Disclosures & International Transfers

We do not sell, rent, or trade your contact or business information to third parties. Information may only be disclosed to trusted service providers under the following circumstances:

• Infrastructure Providers: Secure cloud hosting, database management, and server administration services operating under strict data processing agreements.
• Logistics & Courier Partners: Freight forwarders and international courier services (e.g., DHL, FedEx) strictly to arrange sample dispatches or cargo consignments.
• Legal Compliance: When required by applicable law, court order, or official governmental authorities.

SECTION 7

7. Your Privacy Rights

Depending on your jurisdiction (such as the GDPR in the European Union or other national data protection laws), you may have certain rights regarding your personal data:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete contact records.
• The right to request deletion or erasure of your inquiry data where commercial retention is no longer necessary.
• The right to withdraw consent or object to further correspondence from our team.

To exercise any of these rights, please contact our data coordinator using the contact details below.

SECTION 8

8. Contact & Data Controller

If you have any questions about this Privacy Policy, our data practices, or your commercial inquiries, please reach out to us: